The VA Wayfinder — vawayfinder.org
Denied or Stuck
A denial is not necessarily the end. Your decision letter explains the reason and the review paths available. Here's how to choose a next step.
Your route checklist
5 stepsStep 01
Read your decision letter carefully
Review each issue, the favorable findings, the reasons for decision, and the listed evidence. The letter may identify a missing fact, an evidence conflict, or a legal requirement VA found unmet. Use that explanation to compare the available review options.
Step 02
Know your three decision-review options
A Supplemental Claim uses new and relevant evidence or an eligible change-in-law basis. Higher-Level Review uses the existing record. A Board Appeal goes to a Veterans Law Judge and offers three dockets. The right lane depends on the stated problem, the evidence, and the deadline in your letter.
Step 03
Get the evidence you were missing
If VA identified an evidence gap, gather material that addresses that specific issue. A well-supported medical opinion may help explain a service connection, and updated records may document current severity. VA weighs each item with the rest of the record.
Step 04
Document concerns about a C&P exam
If an exam report contains factual errors or appears to omit required testing, document the specifics. After the decision, choose the review lane that fits and submit any evidence that lane permits. VA decides whether another exam is needed.
Step 05
Get help from a VSO or accredited attorney
If you've been denied and the process feels impossible, consider accredited help. VSO claim services are free. Accredited attorneys and claims agents may charge after VA issues an initial decision; fee structures and agreements vary. Verify anyone you use in VA's accreditation directory.
Quick Reference
Key Phone Numbers
VA Benefits: 1-800-827-1000
VA Health: 1-877-222-8387
Crisis Line: 988 (press 1)
Key Websites
VA.gov — File claims, manage benefits
vawayfinder.org — Guides & navigator
VA.gov/vso — Find free VSO help
Common Forms You May Need
21-0966: Intent to File (when needed)
21-526EZ: Disability Claim
21-686c: Add Dependents
21-10210: Buddy Statement